Respond • Support • Connect

New Mexico’s Children’s Mobile Response and Stabilization Services (MRSS) is a child, youth, and family specific, in person, behavioral health crisis intervention and prevention service. MRSS provides immediate response to de-escalate and stabilize the early phase of a caregiver defined crisis.

Children’s Mobile Response & Stabilization Services

A behavioral health crisis can be traumatic for individuals, families, and our communities. Although we cannot know when a crisis may occur, we can create a system that is agile and responsive when the need arises.  Mobile Response and Stabilization Services (MRSS) is a rapid response, behavioral health led, crisis intervention model customized to meet the developmental needs of children, youth, young adults, and their families (youth and families). The inclusion of MRSS within a comprehensive system of care (SOC) and crisis continuum is a core component of a good and modern children’s behavioral health system.  

Someone TO Contact

MRSS accesses 9-8-8 for immediate, tailored mobile aid for youth and families, ensuring rapid, coordinated response

Someone to Respond

MRSS provides immediate response and early intervention to de-escalate crises that are defined by the family

A System to Support

MRSS recognizes that child behavioral health crises affect caregivers as much as they do children

The MRSS Process

MRSS services are for any family defined crisis.
A few examples of common issues that MRSS staff can help with include:

Escalating Emotional or Behavioral Issues

Mental Health Challenges

Addiction & Substance Abuse

Physical & Emotional Trauma

School Truancy

Running Away From Home

Parent/Child or Caregiver/Child Conflict

Suicidal Ideation

MRSS is: 

  • A timely in person response within 60 minutes to 72 hours contingent on the caregiver defining the event as urgent or emergent
  • Conducted by a local Behavioral Health Agency team
  • A time limited service to de-escalate and stabilize and prevent future crises
  • A relationship focused model that includes Family Peer Support Services
  • A model that includes 8 weeks of stabilization services and a warm hand off of skills to prevent future crises


  • Triaged and de-escalated at the call center
  • A co-response model with law enforcement
  • A replacement for Behavioral Health services
  • A Court ordered or system mandated service

MRSS Guiding Principles

  • “Crisis” is Defined by Parent/Caregiver
  • MRSS is in-person and delivered, 24/7/365, in home or community settings within 90 minutes and for up to 72 hours to complete
  • Telephonic support is provided to the family until the MRSS team arrives
  • MRSS team originates in Behavioral Health Provider Agency
  • Mobile crisis response team trained in children/family specific crisis intervention
  • Initial response includes Crisis Assessment Screen, Suicide Screen and a Safety Plan
  • MRSS provides Up to 8 Weeks of Stabilization Services through Care Coordination
  • Family, Youth, and Adult Certified Peer Workers are core to Mobile Response and Stabilization Services

Organizing Principles

Meet sense of urgency with urgency

Crisis definitions come from parents and youth, with a “just go” approach ensuring all requests are met promptly and consistently, accessible to all families in a public health framework.

Offers in person responses 24/7/365

MRSS quickly provides in-person assessments and focuses on de-escalating and stabilizing situations at home, equipping families with skills to handle routine activities and prevent future crises.

Customized for children, youth, young adults, and their families

MRSS prioritizes parent and youth input in its services, focusing on individual needs, educational outreach, and employing trained professionals. It collaborates with family-focused agencies and emphasizes safety and community support.

Rooted in Quality

MRSS offers round-the-clock clinical support, employs standardized assessment tools and crisis plans, and tracks key performance data for ongoing quality improvement.

MRSS Goals

  • Maintain children in their current living situation and community environment
  • Reduce out of home placement
  • Reduce Resource Family placement disruption
  • Promote and support safe behaviors in home, school, and community
  • Diversion: Reduce the use of emergency departments and detention centers due to a behavioral health crisis

NM Children’s MRSS Development timeline


CYFD Beahvorial Health Services | NMSU Center of Innovation | Human Services Department | Behavorial Health Services Department | Medical Assistance Division

Pre Planning

SFY 2022


  • Develop Hub & Dandelion Structure
  • Develop Medicaid Rate
  • Apply for National TA (UCONN)
  • Training Development Workgroup


Sept SFY 22 | Sept SFY 23


  • 988 Call Center
  • Dispatch Software
  • 40 Hour Curriculum
    • Certification
  • MRSS Crisis Assessment Tool
  • NA Tribal Provider Consultation
  • Provider Readiness Assessment

Sites developed

Oct SFY 23 | June SFY 24


  • Troublshoot infrastructure
  • Gather service Utilization Data
  • Statewide Outreach to BH providers
  • Develop PS and JJS Referral protocol
  • Interdisciplinary Meeting Developed


SFY 2025

MRSS Statewide

  • MRSS TA to CCBHC Providers
  • Public Facing Data Website
  • Target increase / 15 MRSS sites
  • Monthly Provider Learning Collaborative
  • Intensive support plans for low service utilization sites
  • ROI study / CQI Activities

Stabilization Services

MRSS Stabilization Services for Medicaid Eligible Youth support’s a child’s ability to manage daily activities and establishes clear connections to treatment services, community & natural supports, High Fidelity Wraparound and other evidence-based practice to reduce the likelihood of ongoing behavioral health crises. Stabilization services can be used by the family for up to 8 weeks. MRSS provides the support and skills necessary to improve functioning, relationships and stability within their home and community.

Schedule a presentation on Children’s Mobile Response & Stabilization Services and to receive event update information

Take the MRSS 101 e-learning

Click here for New Mexico Children’s MRSS Qualification and Certification Standards.