Quality Service Review

  1. Quality Service Review

What is Quality Service Review?

QSR is an inquiry-based review of practice, results, and working conditions used to both evaluate and stimulate practice development through an Action Learning process. QSR looks at individuals who are currently receiving agency services and identifies both strengths and areas for improvement in the agency’s practice.

Our Role with Quality Service Review

The Center of Innovation supports the statewide implementation of Quality Service Review across the system of care. Through partnerships with the State of New Mexico, COI is developing a process for Continuous Quality Improvement (CQI) with QSR as a core component of that process.

Read what people are saying about Quality Service Review!

“The NMSU QSR team are highly skilled experts with a wealth of knowledge – so much to contribute!”

“It felt supportive and validating.”

“The follow-up of the (QSR) results was unexpected and a surprisingly good experience. The way it was done was very helpful.”

“It was a very positive experience.”

Learn More About QSR

Provider Review Information

If your agency or program is scheduled for an upcoming Quality Service Review, please click the button below to send us a message.

Reviewer Training

If you are interested in learning more about becoming a QSR reviewer or have questions about a previous training you attended, please click the button below to email our staff.

Quality Service Review Trainings

Training and events are scheduled throughout the year. May be virtual or in-person.

Upcoming QSR Trainings